Government leaders who believe in the power of customer experience in improving citizens morale and well-being should adopt smart digital technologies to transform government agencies. With ELTAJ’s customer experience solution (customer feedback, queue management system, business intelligence) - government agencies can create a seamless customer experience to provide hassle free service for citizens in government agencies (tax office, corporate affairs etc) while increasing workers efficiency.
Streamline citizens journey to your agency
Citizens can find agency locations online and schedule an appointment before walking into your premises.
Citizens can reschedule existing appointments online.
On arrival, citizens check in on the Self Service Kiosk and queue remotely.
At the end of the appointment , collect feedback on customer satisfaction.
Engage citizen with the right content while they wait to be served
Inform customers on their real-time queue status.
Upsell your agency services by displaying targeted-ads to the right customer segment on a queue
Reduce actual and perceived wait time by engaging citizens with educational content.
Leverage citizens feedback to shape the experience.
Gain full insight into citizens behaviour, their needs, and trend.
Improve experience from customer feedback data
Cross-sell other products based on the customers segment.
Experience the digital transformation today
With the queue-management solution, you can provide a consistent experience at each touchpoint of the customer journey- and reduce queue time at your branches. Our system integrates seamlessly with other back-end systems and third-party applications to provide an ecosystem of digital service