ONLINE APPOINTMENT BOOKING
Where The Queuing Problem Stops. The Solution Starts Online.
Customers can book appointments online before proceeding to branches or better still, start the appointment online.
Your enterprise can reduce customer waiting time, reduce congestion and manage customer flow in your branches with an online solution.
With ELTAJ’s online appointment booking software, a customer proceeds to book an appointment on your website or app before visiting your branches to receive a service.
It’s simple and smart. Here’s how it works:
Online booking: Customers choose the preferred service center, preferred service and available time slots. Then, receive reminders on the due date and time.
Self Check-in: Customers receive a check-in link through reminder. Alternatively, customers scan QR codes on doors to check-in.
Arrival: Customers are notified with a messaging service when it’s their turn to be served.
There’s more to it
Calendar: Have an overview of all your customer bookings and time.
Reminder: Alert customers of appointment date and time.
Video appointment: Allow customers to chat with your representatives virtually.
Customer journey management: Manage customer workflow and monitor their behaviour at every touchpoint to improve customer experience and increase staff efficiency.
Data and analytics : Make insightful business decisions with customer behaviour data.
Main Benefits of the Online Booking appointment
Reduce customer wait time
Manage customer flow
Increase social distancing
Gain actionable insights on customers
Boost customers happiness
Increase brand loyalty
